Prodoc Cloud users: Microsoft Remote Desktop App Retirement

Microsoft has announced that the legacy Remote Desktop application for Windows will be retired on 27 March 2026. As part of this change, Microsoft is replacing it with the Windows App, which is now the supported method for accessing remote desktops and applications.

This information is for Prodoc Cloud users only.

What does this mean for you?

If you currently use the Microsoft Remote Desktop app to access Prodoc, you will need to migrate to the Windows App to ensure uninterrupted access after the retirement date.

This change is driven by Microsoft and applies to all organizations using Remote Desktop services.

What action is required?

We recommend that customers begin preparing for this transition now by:

1. Installing the Windows App

• Follow the TradeWindow KB for step-by-step installation instructions:
  https://prodochelp.tradewindow.io/en/support/solutions/articles/51000512288-migrating-from-legacy-remote-desktop-to-the-windows-app
  
  

• Download from the Microsoft Store:
  https://apps.microsoft.com/store/detail/windows-app/9N1F85V9T8BN
  
  

• Or download the MSIX package directly:
  https://learn.microsoft.com/windows-app/whats-new

2. Review Microsoft Documentation

• Get started with Windows App: https://learn.microsoft.com/windows-app/get-started

• Admin documentation: https://learn.microsoft.com/windows-app/admin

• Known issues and limitations: https://learn.microsoft.com/windows-app/known-issues

3. Uninstall the Legacy Remote Desktop App

Once the Windows App is in use, Microsoft recommends uninstalling the legacy Remote Desktop application:
https://learn.microsoft.com/windows/apps/uninstall

Important Sign-In Information

When signing into the Windows App, users must log in using their TradeWindow Prodoc username, which ends with: @twprodoc.io



If you require a password reset, please contact:
prodoc@tradewindow.io

Kind regards,
TradeWindow Support Team